Returns & Refunds
We Will Gladly Accept The Return Of Products:
- That Are Defective Due To Defects In Manufacturing
-Fulfillment Mistakes That May Be Made Which Result In The Shipment Of Incorrect Products
How To Initiate A Return Request
- Contact our customer support within 24hrs with an email to email@example.com
- provide proof of defective product or fulfillment mistake with proper pictures of the products
- only once we go through your email and confirm to you that the item is defective/wrong order your can send the return shipment to us
The Purchases Must Be Returned Within 7 Days Of Delivered Item. Purchases will not be accepted if it reaches us after 7 days of receiving the purchase.
Not Possible To Initiate A ‘Return’
There Are A Few Certain Scenarios Where It Is Difficult For Us To Support Returns
- Return Requests Are Initiated Outside The Specified Period, Of 24hrs From Delivery.
- Items on Flash Sale/ Promotion/ Combo sets/ Gift Hampers
- Item Less Than AED 100 Value Are Not Eligible For Returns.
- Product Is Used, Damaged, Or Is Not In The Same Condition As You Received It.
- Specific Categories Like Innerwear, Lingerie, Socks And Clothing Freebies Etc.
- Anything Missing From The Package You Have Received Including Price Tags, Labels, Original Packing, Freebies And Accessories.
- Fragile Items, Hygiene Related Items.
- Food And Perishable Items.
Process After The Return Request Is Accepted
- Once We Receive The Returned Product From You, We Will Do The Needful Quality Check.
- Any Shipping charges That May Have Been Incurred By The Courier Company to and fro Cannot Be Refunded
- A store credit will be given equivalent to the amount to of the returned products, after the shipping charges incurred have been deducted
- Unfortunately we do not give refund for return items. Only store credit with be provided after the return request has been accepted
Cancel Order Before Receiving
- We are happy to exchange your products or give you a store credit if you wish to cancel the order, before your order has been shipped by us.
- But unfortunately we do not refund after the payment has been made.
Non Fullfiment Of Your Orders
Nomadic Camel Reserves the right to cancel your orders at any time due to the The Following Reasons:
- Non-Availability Of The Product(S)
- Inaccuracies Or Errors In Pricing Information
- Problems Identified By Our Fraud Detection Department
- We May Put Additional Checks And Verification Or Seek More Information Before Accepting Any Order. We Will Contact You If All Or A Part Of Your Order Is Cancelled Or If Additional Information Is Required To Accept Your Order.
Refund of Non Fulfilled Orders by Nomadic Camel
If Nomadic Camel has cancelled your order, due to the above mentioned reasons then a refund will be processed within 7-14days in the same mode of payment.